How to cancel Accounts should be cancelled at least 2 months before the end of the contract (renews yearly). Requests for cancellations should be entered via the customer care center – menu administration – cancellation, or sent by postal mail or by fax. We cannot accept cancellations by email as we cannot confirm the sender.… Continue reading How to cancel service
Extra space or traffic
Charges on extra data traffic We all know extra traffic is possible. We like it too and we’re not likely to charge for it. But if it does significantly and continuously we might contact you and work something out. Just for the record: extra data traffic costs € 0,002 per MB per month. Charges on… Continue reading Extra space or traffic
Change ownership of domainname
For .nl-domains the following forms are needed for a transfer of ownership: SIDN Registrationcontract by new registrant SIDN contract to change ownership (or for multiple .nl domains) A photocopy of the details of the Chamber of Commerce of the new owning company or a passport copy of the new owner in case of privately owned domainname. For… Continue reading Change ownership of domainname
Automatic drafting from your debit account
Automatic drafting from your debit bank account is only available for Dutch (The Netherlands) bankaccounts. The following form can be used: Machtingsformulier Automatische Incasso (PDF) (dutch language) Please fax it to us or email it to administratie @ hensel.nl
international payment details
Below our international payment methods: ACCOUNTOWNER: HENSEL HOSTING BANKNAME: ABN AMRO CITY: AMSTERDAM, THE NETHERLANDS BIC: ABNANL2A IBAN: NL13ABNA0443520798 Payment is also possible via Paypal (Credit Card), see www.paypal.com. Our account is: paypal@hensel.nl
Customer Care Center update
In a recent modification we have updated the main page of the customer care center, providing more unity in the icons. See the result below: More screenshots of the customer care center
Server settings
Many open source apps need separate server settings (like WordPress.org etc.). Before the summer, this could be done by sending an email to support. Many users have already noticed the feature already as it seems to be used a lot. Safe mode, magic quotes etc. They are all easily set via the customer care center.… Continue reading Server settings
Google and ICANN end domain tasting
Google decides to stop monetising any domain names less than five days old by the end of February, as domain tasters take advantage of the five day grace period between registering a domain name and paying for the said domain name. This period is unduly used to try the potential advertising revenue. According to dnjournal’s… Continue reading Google and ICANN end domain tasting