Do you get files with 0 bytes after uploading? Perhaps your webspace limit is reached. Try removing some unused files, or consider upgrading to a larger plan. Contact support for any questions or help with cleaning. If you run into problems, try turning on “passive mode” In Filezilla, you can find it via Edit –… Continue reading FTP troubleshooting
How to setup FTP
To upload files from your computer to one of our servers you have to use an FTP client. There are many (free) FTP programs, for example Filezilla (Windows/Linux/Mac) or Transmit (only for Mac). Find and install one of them. Below, we show you have to configure the FTP client FileZilla, but configuration of other FTP… Continue reading How to setup FTP
How to setup email
This article needs to be updated. This is an example, based on Outlook Express for Windows. Other programs will have similar settings. In this example we use the following data: Your name: Robert Hensel Your domain: hensel.nl Your email: info@hensel.nl The pop3/imap server (server for incoming email) is mail.your-domain, so in this example: mail.hensel.nl Note:… Continue reading How to setup email
How to setup authenticated SMTP
Authenticated SMTP is a service that allows you to send email via our servers. This is usually the smtp server of your internet provider (cable/dsl etc.). If you do not have an internet provider, or if you are on the road a lot, or if you connect in places where outgoing email does not work… Continue reading How to setup authenticated SMTP
Do you have php scripts available?
Yes, we have a formmail application. Send us your emailaddress, so we can authorize it (it must be either your contact-emailaddress or an emailaddress on your domain). Colors: green means change, red means this is a remark, so remove!! ############### start sample code ################### <html> <head> <title>Voorbeeld formulier</title> </head> <body> <form action=”http://script.hensel.nl/formmail.php” method=”post”>… Continue reading Do you have php scripts available?
Are Statistics available?
Yes, all webhostingplans and forwards have statistics. The used statistics software is Webalizer. An example can be found here: http://www.webalizer.org/sample/index.html Another great and free tool for statistics and analytics is google analytics – setup an account and get a piece of code that you can insert in the footer of your website.
How does a domain transfer work?
Request to change provider Make your selection from one of our products and order the product through our website. After completing your order, you will automatically receive an email with the steps to follow to change provider (like to send/fax forms). At your request We will move your website at the time you request. Most… Continue reading How does a domain transfer work?
How to cancel service
How to cancel Accounts should be cancelled at least 2 months before the end of the contract (renews yearly). Requests for cancellations should be entered via the customer care center – menu administration – cancellation, or sent by postal mail or by fax. We cannot accept cancellations by email as we cannot confirm the sender.… Continue reading How to cancel service
Extra space or traffic
Charges on extra data traffic We all know extra traffic is possible. We like it too and we’re not likely to charge for it. But if it does significantly and continuously we might contact you and work something out. Just for the record: extra data traffic costs € 0,002 per MB per month. Charges on… Continue reading Extra space or traffic
Change ownership of domainname
For .nl-domains the following forms are needed for a transfer of ownership: SIDN Registrationcontract by new registrant SIDN contract to change ownership (or for multiple .nl domains) A photocopy of the details of the Chamber of Commerce of the new owning company or a passport copy of the new owner in case of privately owned domainname. For… Continue reading Change ownership of domainname