How to cancel
Accounts should be cancelled at least 2 months before the end of the contract (renews yearly). Requests for cancellations should be entered via the customer care center – menu administration – cancellation, or sent by postal mail or by fax. We cannot accept cancellations by email as we cannot confirm the sender. We will always send you a confirmation email with a cancellation number.
Do you have a .nl-domain?
We also need you to fillout the request for cancelling a .NL domain, if you want to cancel the domainname. See this page for the form.
Please check the Contact page for our fax number and address.
Please tell us your reason for cancelling your product, so we can improve our service. If anything went wrong from our side, we would like to correct our mistakes and solve your problems.