How do I download a database backup?
The location of your database back-ups is not visible by default in most FTP programs, because they are located in a “hidden” folder. See the manual to access this folder via Filezilla.
All recent back-ups of your database(s) will be located in this folder as .tar.gz (archive) files that you can extract on your own pc, or import via our Customer Care Center. The prefix of each database shows the date the backup was created.
Video manual for FileZilla