Direct access to database backups

As of today you can download recent back-ups of your database via FTP. Useful if you make a little mistake when editing your database, or if you want to use/test the database elsewhere.

The location of your database back-ups is not visible by default in most FTP programs, because they are located in a “hidden” folder. See this manual to access this folder via Filezilla.

All recent back-ups of your database(s) will be located in this folder as .tar.gz (archive) files that you can extract on your own pc, or import via our Customer Care Center. The prefix of each database shows the date the backup was created.

If you need a back-up from more than a couple of days ago, or want us to restore your backup you can contact support.

How do I download a database backup?
How do I import a database backup?

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